Instructions for passengers using corporate on-demand transport

The Hronovský Zdice plant provides  mass demand transport  for its employees, agency workers and temporary workers. Other passengers by agreement with the Dispatching Department. This transport  primarily goes where it will bring greater benefit compared to public  or individual transport.

The more consistently we  follow  these  Rules , the more  reliable transportation  we will have!

Demand transport works like this:

The passenger enters the requirements - who when from where to where

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The dispatch center will search for public transport or arrange for a contracted one from the nearest stop serviced for the current shift.

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Passengers can find out how to travel by checking the timetable at hromadadoprava.cz, by SMS or email, or by calling the dispatch center.

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The carrier will transport you by public transport  or a contractually designated

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The dispatch center will invoice passengers for fares and reimburse carriers.

1. The passenger enters  or has  requests entered  for all rides on demand or public transport.
   1. Each  added, changed or cancelled   transport  request must contain :  transport registration number  (usually personal number),  surname ,  date  and  time  of travel or shift and  final stops  of the journey (contractual + public transport), whether we know about transfers. Any continuation  by car or on foot  is not entered in the request  .
   2.  Passengers enter and edit transportation requests at the Dispatch Center themselves or through Field Workers (as determined by their superior).
   3. Passengers are responsible for the correctness of all their requests . They should check them at least once a week with a Field Worker, Dispatch Center or on the Dispatch Center website in the section - Passengers - Requests [CZ] .
   4. The deadline  for requests is  Tuesday and Friday at 12 noon  for rides from 2:45 pm on the same day.
      1.  If possible, enter transport  requests before the deadline  in the table with requests (which is managed by the manager, e.g. for agency workers) or directly at the Dispatch Center.
      2. Requests after the deadline  must be reported directly to the Dispatching Office (by phone, SMS, email) and check for  confirmation from the Dispatching Office . We recommend that telephone or SMS communication be additionally approved by email.
   5. As soon as a passenger  discovers that  they will not be using the requested  public or on-demand  transport  (they are on holiday, sick, driving),  they must cancel their  transport requests in the same way as soon as possible  .
   6. Transport  from a cancelled shift, in case of sickness, special transport (e.g. only contractual), transport  outside the service area  or  transport above the monthly limit  can only be requested or approved  by the manager, foreman or organizer  by email in justified cases . based on the "Request for transport assistance" form, which can be downloaded from the DHD website  > Politicians > Application (.xlt) .
   7. Passengers can provide the Dispatch Center with current contact details  - Czech phone number (+420...) or e-mail - to which the Dispatch Center sends  additional information about the transport , it can use them to specify the request, to arrange changes, to inform about sudden changes in transport.  We use the contact details  only for the purpose of transporting the Passenger, but  they can be  printed on request and  passed on to the Carriers , therefore their viewing by a third party cannot be ruled out.
2. The dispatching office  will first try to find suitable  public transport  (indicated by the connection number between slashes in the message), which it will possibly supplement with contractual connections (in the message /DHD/) or refer to its own transport  if the worker is at risk of exceeding the monthly limit price , which is the highest price for regular transport Zdice-Příbram.
   1. The areas served, especially rural areas, have  recommended shifts for both company and private transport . A map of the areas and recommended shifts can be found on the website  www.hromadnadoprava.cz .
3. The passenger can find the appropriate connection  in  the current  timetable  ( Čenkov [CZ] and Zdice [CZ] ) or from the Field Worker.
   1. After the deadline, the dispatch center sends information to Passengers about each processed request by email. SMS only in case of changes.
   2. In the event of  a change contrary to the schedule  and in the event of  irregular  trips, the dispatch center will call or send passengers an email or SMS with details of individual trips. The message takes precedence over the schedule. The latter applies.
   3. In case of any uncertainty,  the Passenger should contact the Field Worker or Dispatch via email or SMS.  It is better to call shortly before the ride  .
4. Passengers wait at the bus stop at least  3 minutes before  the stated departure time. Unless otherwise stated in the name, they wait  at bus stops .
   1. Before riding,  they check  with  bystanders  or the bus  stop  timetable to make sure they are waiting at the correct stop.
   2. When boarding  the contracted transport, the passenger must be able to identify himself to  the driver  with a photo ID  or document with his name and photo (ID card, driver's license).  The driver has the names  listed in the order   and should not let others into the vehicle.
   3. In case of a delay of 5 minutes  or more, the passenger calls  the emergency dispatch number stored  in the phone. At the beginning of the route ,  they can call as early as 2 minutes. 
5. The passenger behaves responsibly and decently in the vehicle and at the stop -  does not endanger the safety of transport  (e.g. by speaking to the driver unsolicitedly, using loud language),  the health  of everyone (e.g. by having a dangerous illness or by being drunk or smoking) or  does not damage or pollute the property  of the carrier or the stop. In such a case  , the passenger may be  excluded from the transport without compensation  , or  the journey may be interrupted as long as the threatening situation persists, for which the culprit is responsible.
6. In case of comments  or reservations regarding company transport, passengers should first contact the dispatching office - by email, SMS or telephone -  the dispatching office is interested in satisfied passengers and the company . The dispatching office will investigate the reported problems, try to resolve them and take measures to prevent them from recurring. It will then record them in the Problem Record [CZ] .
7. The possibility of transportation to work is primarily the concern of local governments - municipalities and regions. Company transportation supplements it, but cannot replace it. It would be expensive and unnecessary. Therefore - if you have any comments about transportation (transfer times, journeys, connection times) - go to the mayor first and tell him. And also, regular bus transportation is not the only option for ensuring transportation services. It is appropriate to request a written statement.

Dispatch contacts

e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

save the emergency phone number -  hotline  -  724 384 073 (SMS and calls) - Mr. Koblížek (call whenever you need)

Do not call or text other numbers, even if you receive a message from them.

Passenger payment for transportation

For passengers who are provided with transport by an employer (typically an agency), the employer also pays for it. The employer then deducts the usual price (the usual price in public transport) from the wages of its passengers for transport, or part of it, or nothing at all. The employer is to tax the remainder of the usual price as a benefit in kind according to the documents supplied by the Dispatching Office, which calculates it according to the passengers' requirements (regardless of whether the passenger used it -> we order and pay for the transport from the carrier according to the requirements). For passengers who were found in a contractual vehicle  without a request (they were driving illegally), we assume that they also used the transport in the opposite direction and it can also be charged in this way. More in the article  How is the transport deduction calculated .

Other passengers (so-called individuals [CZ] ) can use transport within the available capacity  for a share of the costs [CZ]  (which usually does not cover all costs), which they will  pay in advance directly to the Dispatch Center [CZ] . 

Recommended practices in some situations

• First of all, we recommend that all passengers  familiarize themselves with these  Passenger Rules . They are available on the DHD website, from some drivers, in the personal department, or we will send them in electronic or paper form upon request.
• No carrier has fixed stops . It may be that at a certain hour it will be more profitable to send a taxi or another carrier for collection. In any case, the vehicle should be marked as on-demand transport for the Company.
• In most cases,  the carrier receives  a specified route  from the dispatch center,  including departure times. However, this information is received  between 2-6 p.m. on the current day and the following day . It is not possible to do this more in advance, because the transport requirements are only closed at the closing time. The dispatch center needs at least two hours to process, plan routes, print orders, etc. Sometimes it is not possible to exclude the carrier's deviation from the prescribed times.
• We also recommend that the worker check with the field workers or the dispatch center if  they are on shift and when their area will be closed . Only these areas will have a relatively stable schedule and are on the DHD website.
• On-demand transport stops primarily at  public transport stops , unless the name of the stop clearly indicates otherwise. If the Passenger is not satisfied with this, another location can be agreed with the Dispatcher, as long as it is easy to find (not a number) and is not close to the stop.
• The dispatch center does not have much ability to check whether the carrier is driving properly. Therefore,  we are grateful for every report  , even anonymous ones  , if drivers do not comply with the Carrier Rules [CZ] .