Instructions for passengers using corporate on-demand transport
The Hronovský Zdice plant provides mass demand transport for its employees, agency workers and temporary workers. Other passengers by agreement with the Dispatching Department. This transport primarily goes where it will bring greater benefit compared to public or individual transport.
The more consistently we follow these Rules , the more reliable transportation we will have!
Demand transport works like this:
| The passenger enters the requirements - who when from where to where | > | The dispatch center will search for public transport or arrange for a contracted one from the nearest stop serviced for the current shift. | > | Passengers can find out how to travel by checking the timetable at hromadadoprava.cz, by SMS or email, or by calling the dispatch center. | > | The carrier will transport you by public transport  or a contractually designated |
> | The dispatch center will invoice passengers for fares and reimburse carriers. |
- The passenger enters or has requests entered for all rides on demand or public transport.
- Each added, changed or cancelled transport request must contain : transport registration number (usually personal number), surname , date and time of travel or shift and final stops of the journey (contractual + public transport), whether we know about transfers. Any continuation by car or on foot is not entered in the request .
- Passengers enter and edit transportation requests at the Dispatch Center themselves or through Field Workers (as determined by their superior).
- Passengers are responsible for the correctness of all their requests . They should check them at least once a week with a Field Worker, Dispatch Center or on the Dispatch Center website in the section - Passengers - Requests [CZ] .
- The deadline for requests is Tuesday and Friday at 12 noon for rides from 2:45 pm on the same day.
- If possible, enter transport requests before the deadline in the table with requests (which is managed by the manager, e.g. for agency workers) or directly at the Dispatch Center.
- Requests after the deadline must be reported directly to the Dispatching Office (by phone, SMS, email) and check for confirmation from the Dispatching Office . We recommend that telephone or SMS communication be additionally approved by email.
- As soon as a passenger discovers that they will not be using the requested public or on-demand transport (they are on holiday, sick, driving), they must cancel their transport requests in the same way as soon as possible .
- Transport from a cancelled shift, in case of sickness, special transport (e.g. only contractual), transport outside the service area or transport above the monthly limit can only be requested or approved by the manager, foreman or organizer by email in justified cases . based on the "Request for transport assistance" form, which can be downloaded from the DHD website > Politicians > Application (.xlt) .
- Passengers can provide the Dispatch Center with current contact details - Czech phone number (+420...) or e-mail - to which the Dispatch Center sends additional information about the transport , it can use them to specify the request, to arrange changes, to inform about sudden changes in transport. We use the contact details only for the purpose of transporting the Passenger, but they can be printed on request and passed on to the Carriers , therefore their viewing by a third party cannot be ruled out.
- The dispatching office will first try to find suitable public transport (indicated by the connection number between slashes in the message), which it will possibly supplement with contractual connections (in the message /DHD/) or refer to its own transport if the worker is at risk of exceeding the monthly limit price , which is the highest price for regular transport Zdice-Příbram.
- The areas served, especially rural areas, have recommended shifts for both company and private transport . A map of the areas and recommended shifts can be found on the website www.hromadnadoprava.cz .
- The passenger can find the appropriate connection in the current timetable ( Čenkov [CZ] and Zdice [CZ] ) or from the Field Worker.
- After the deadline, the dispatch center sends information to Passengers about each processed request by email. SMS only in case of changes.
- In the event of a change contrary to the schedule and in the event of irregular trips, the dispatch center will call or send passengers an email or SMS with details of individual trips. The message takes precedence over the schedule. The latter applies.
- In case of any uncertainty, the Passenger should contact the Field Worker or Dispatch via email or SMS. It is better to call shortly before the ride .
- Passengers wait at the bus stop at least 3 minutes before the stated departure time. Unless otherwise stated in the name, they wait at bus stops .
- Before riding, they check with bystanders or the bus stop timetable to make sure they are waiting at the correct stop.
- When boarding the contracted transport, the passenger must be able to identify himself to the driver with a photo ID or document with his name and photo (ID card, driver's license). The driver has the names listed in the order and should not let others into the vehicle.
- In case of a delay of 5 minutes or more, the passenger calls the emergency dispatch number stored in the phone. At the beginning of the route , they can call as early as 2 minutes.
- The passenger behaves responsibly and decently in the vehicle and at the stop - does not endanger the safety of transport (e.g. by speaking to the driver unsolicitedly, using loud language), the health of everyone (e.g. by having a dangerous illness or by being drunk or smoking) or does not damage or pollute the property of the carrier or the stop. In such a case , the passenger may be excluded from the transport without compensation , or the journey may be interrupted as long as the threatening situation persists, for which the culprit is responsible.
- In case of comments or reservations regarding company transport, passengers should first contact the dispatching office - by email, SMS or telephone - the dispatching office is interested in satisfied passengers and the company . The dispatching office will investigate the reported problems, try to resolve them and take measures to prevent them from recurring. It will then record them in the Problem Record [CZ] .
- The possibility of transportation to work is primarily the concern of local governments - municipalities and regions. Company transportation supplements it, but cannot replace it. It would be expensive and unnecessary. Therefore - if you have any comments about transportation (transfer times, journeys, connection times) - go to the mayor first and tell him. And also, regular bus transportation is not the only option for ensuring transportation services. It is appropriate to request a written statement.
Dispatch contacts
e-mail:
save the emergency phone number - hotline - 724 384 073 (SMS and calls) - Mr. Koblížek (call whenever you need)
Do not call or text other numbers, even if you receive a message from them.
Passenger payment for transportation
For passengers who are provided with transport by an employer (typically an agency), the employer also pays for it. The employer then deducts the usual price (the usual price in public transport) from the wages of its passengers for transport, or part of it, or nothing at all. The employer is to tax the remainder of the usual price as a benefit in kind according to the documents supplied by the Dispatching Office, which calculates it according to the passengers' requirements (regardless of whether the passenger used it -> we order and pay for the transport from the carrier according to the requirements). For passengers who were found in a contractual vehicle without a request (they were driving illegally), we assume that they also used the transport in the opposite direction and it can also be charged in this way. More in the article How is the transport deduction calculated .
Other passengers (so-called individuals [CZ] ) can use transport within the available capacity for a share of the costs [CZ] (which usually does not cover all costs), which they will pay in advance directly to the Dispatch Center [CZ] .
Recommended practices in some situations
- First of all, we recommend that all passengers familiarize themselves with these Passenger Rules . They are available on the DHD website, from some drivers, in the personal department, or we will send them in electronic or paper form upon request.
- No carrier has fixed stops . It may be that at a certain hour it will be more profitable to send a taxi or another carrier for collection. In any case, the vehicle should be marked as on-demand transport for the Company.
- In most cases, the carrier receives a specified route from the dispatch center, including departure times. However, this information is received between 2-6 p.m. on the current day and the following day . It is not possible to do this more in advance, because the transport requirements are only closed at the closing time. The dispatch center needs at least two hours to process, plan routes, print orders, etc. Sometimes it is not possible to exclude the carrier's deviation from the prescribed times.
- We also recommend that the worker check with the field workers or the dispatch center if they are on shift and when their area will be closed . Only these areas will have a relatively stable schedule and are on the DHD website.
- On-demand transport stops primarily at public transport stops , unless the name of the stop clearly indicates otherwise. If the Passenger is not satisfied with this, another location can be agreed with the Dispatcher, as long as it is easy to find (not a number) and is not close to the stop.
- The dispatch center does not have much ability to check whether the carrier is driving properly. Therefore, we are grateful for every report , even anonymous ones , if drivers do not comply with the Carrier Rules [CZ] .